AMSTERDAM – SkyTeam, the global airline alliance co-founded by Delta, has launched a series of digital maps to help customers breeze through its global hubs, as it continues investing in technology to enhance the airport experience. From check-in and departures right through to baggage collection, the interactive maps provide customers with a clear and detailed view of their surroundings via their phones.
“Too often the airport experience can be stressful because customers are rushing through an unfamiliar environment, taking away the enjoyment of traveling,” said Perry Cantarutti, SkyTeam’s CEO. “Reaching for our phone to find the way is now second-nature and our interactive airport maps will help ensure a more seamless and relaxed trip through the terminal for our customers wherever and whenever they fly.”
Available for iOS and Android, the new airport maps will be available on the free SkyTeam app for all the alliance’s 39 main hubs, including co-location terminals and the seven airports with SkyTeam-branded airport lounges: Beijing, Dubai, Hong Kong, Istanbul, London Heathrow, Sydney and Vancouver.
Highlights include:
- Time management – helps customers clearly understand of where they are and where they need to go in the terminal buildings, helping them to get to their departure gate with no need to rush, allowing more time to explore the terminal offerings and services.
- Fast finds – the interactive layout helps travelers quickly locate the airport lounges, a last-minute bite to eat or a souvenir to take home, with ease.
- Less stress – maps give customers confidence to navigate the airport like a pro for a more positive travel experience, especially important for passengers with connections.
- Familiarity – using their phones to guide the way eliminates reliance on airport signs, particularly useful if they are not in the customer’s own language.
SkyTeam’s 20 member airlines can also use the map technology and integrate it into their own travel apps. In addition to launching its interactive airport maps, SkyTeam recently rolled out SkyTeam Rebooking, an industry-leading service recovery tool. Already available at 43 global locations, this innovative technology solution is designed to reduce inconvenience caused to customers by flight delays, cancellations, and diversions.
SOURCE: Delta News Hub
